About Support

Support at ARN Server.

We’re here 24x7x365 to help you resolve any issue you’re facing. And unlike our competitors, we aren’t going to charge you for it. All ARN Server products include unlimited access to expert technical support at no additional charge.

You can troubleshoot your issue yourself or take advantage of ARN Server gurus, available via ticket, phone, and live chat. So, while we hope you never have a problem, you can rest easy knowing that we’ve got your back if one ever pops up..

Self-service Support Support Resources Full-service Support
Bare Metal/Virtual Server
Monitoring
Block/File
Object Storage
Content Delivery Network
EVault Backup
Virtual Private Network
Gateway Appliances
Load Balancers
Direct Link
Security Software
SSL Certificates
Domain Name Service

When providing full-service support, ARN Server staff will confirm that the product or service is working as originally delivered and provide general guidance. Unfortunately, we cannot make configuration changes, manipulate customer data, or customize the product or service. Customers are responsible for supporting their own data, third-party software, customer-owned devices, and offsite servers and services.

To learn more about our security software options

Support Resources

ARN Server Forums
  • Available to all customers
  • Discuss ARN Server technology, services, and best practices with other customers and with ARN Server employees
  • Get product announcements and service updates
KnowledgeLayer
  • Access to FAQs, how-to guides, walkthroughs, and documentation for all products and services
  • Useful for all levels, from new users to experienced users
ARN Server Development Network (SLDN)
  • Users may also reference the ARN Server Developer Network (SLDN) for API documentation

Full-service Support

Phone (8801755998066)
  • Dedicated toll-free and local phone support
  • Rapid initial response, typically within seconds
Tickets
  • Integrated ticket support is built into our customer portal, enabling interactive trouble shooting with a rapid initial response, typically within 20 minutes
  • Intuitive user friendly interface through our customer portal providing up to date status on all open support tickets
  • The permissions setting allows only specified account users to receive event notifications, perform specified functions, and access secure information.
Chat
  • Convenient online text chat
  • Resolves support queries and escalates if needed
  • Rapid initial response, typically within seconds

Team

Our most senior experts, the best and the brightest professionals in the business, work directly with you to create and manage your solution. They incorporate both best practices and years of experience with each specific system in your environment.

Technical Account Manager

The frontline for your Managed Hosting account—Your TAM oversees all your requests or issues from start to finish, even through escalation.

Senior Systems Engineer (SSE)

These highly-specialized engineers with platform-specific knowledge help achieve the best performance and efficiency of your systems.

Extended Support Team

The frontline for your Managed Hosting account—Your TAM oversees all your requests or issues from start to finish, even through escalation.

  • Data center operations engineers
  • Change control managers
  • Billing specialists

Senior Database Administrator (DBA)

This is your primary resource for optimizing the performance, growth, monitoring, and backup of your database.

Methodology

Our certified engineering and support team will assess your business goals and technology needs, design the ideal environment architecture to fit your objectives, and then provide a tailor-made support proactive management plan including backup with disaster recovery options, database administration, monitoring, and security services.


Cloud Server



Moving forward, our team will regularly review your infrastructure’s performance and health. But you never have to wait—you have unlimited access to system and environment statistics through the Executive Dashboard in our customer portal, providing near-real-time metrics on tickets, backups, bandwidth, uptime, and more.

Development Network
For API- and developer-specific support, join the development community on SLDN.
KnowledgeLayer: Support
Get an in-depth look at ARN Server support from our knowledge base.
The Team Behind The Team
Meet the ARN Server executive management team.
Chat with one of our team members to find out more about our support options.